If iCloud Mail isn't working

You can use iCloud Mail in the Mail app on your iPhone, iPad, iPod touch or Mac, or on iCloud.com on your iPad, Mac or PC. If you lot can't access your e-mail, or you tin't send and receive messages with your @icloud.com e-mail accost, follow these steps.

Things to check first

  1. Check the arrangement status of iCloud Mail.
  2. Bank check that you've turned on iCloud Postal service:
    • On your Mac, open up the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make certain the business relationship is turned on and the status is online.
    • On your iPhone, iPad or iPod touch, become to Settings > [your name] > iCloud and check that Mail is turned on.
  3. Make sure you oasis't exceeded your iCloud storage limit. If yous've exceeded your iCloud storage limit, find out how to make more space bachelor in iCloud.
  4. Make sure yous're using the latest version of software on your device.

If you need assist with sending or receiving emails on your iPhone, iPad or iPod touch

  1. Check your Internet connectedness. Open up apple tree.com/united kingdom in Safari on your iPhone, iPad or iPod impact.
  2. To run across if you can receive emails to your iCloud email account on another device, get to iCloud.com on a Mac or PC.
  3. Brand sure you've turned on Mail service in Settings on your iPhone, iPad or iPod impact. Tap Settings > [your proper name] > iCloud and turn on Mail.
  4. Make sure new information is pushed to your device automatically. In iOS xiv or later, tap Settings > Post > Accounts > Fetch New Data, then turn on Push. In iOS 13 or earlier, tap Settings > Passwords & Accounts > Fetch New Data, and then plow on Button.
    • Send an email to your account to see if Push is working.
    • In Fetch New Data, tap your iCloud account and turn on Push button. You lot can just use Button with one account at a time.
  5. Plough your device off and back on again.
  6. If yous withal tin can't ship or receive emails, turn off the settings in steps 3 and 4, restart your device, then turn them dorsum on.

If you tin't admission iCloud Mail at iCloud.com

On your iPad, Mac and PC, you tin can use iCloud Mail on iCloud.com. On an iPhone, use the Mail app instead.

  1. Make certain your browser is up to engagement. If y'all're using Safari, update Safari to the latest version.
  2. Clear your browser's cache. In Safari, choose Safari > Preferences. Click the Advanced tab. Select "Show Develop menu in menu bar", then shut Preferences. Click the Develop menu, then select "Empty Caches". If you're using a unlike browser, check its help card for steps.
  3. If you can access iCloud Post from a dissimilar location or Internet connexion, contact your Net service provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such equally iCloud Mail.

If you lot can't send emails from the Mail app on your Mac

Follow these steps if your message tin can't be delivered, you're attaching a large file or the recipient didn't get your message.

If y'all receive an alert when you send a message from your @icloud.com email address using Postal service on your Mac

If you see an alert that says "This bulletin could not be sent. Information technology will remain in your Outbox until it tin can be sent.", make sure iCloud is your Outgoing Mail Account.

  1. Open Mail and choose Mail > Preferences.
  2. Click the Accounts tab.
  3. Select your iCloud email account.
  4. Click the Server Settings tab. If iCloud isn't listed as the Approachable Mail service Account, select iCloud.
    If you cull Edit SMTP Server List, your iCloud account won't be listed as an option.

If you lot're attaching a large file

Bulletin attachments can't exceed the maximum size allowed by your electronic mail service provider or the recipient's email service provider. The maximum size varies by service provider. Try using Postal service Drop, compressing the file before sending it, or sending your message without the zipper.

If your recipient doesn't receive your message

  1. If an "unknown address" or "undelivered mail returned" message appears in your Inbox later on you've sent a message, go to your Sent mailbox and make certain the recipient's email address is correct.
  2. If you're using macOS Mail service or accessing your iCloud Mail service using Safari or another supported web browser, check your Drafts, Sent and Outbox mailboxes:
    • If you see an unsent re-create of the bulletin in Drafts, endeavor sending information technology again.
    • If you see the message in your Outbox, brand sure you're connected to the Internet and utilise the steps above to select iCloud equally the approachable mail account.*
  3. Ask the recipient to check their Junk mail folders or mailboxes.
  4. If your recipient notwithstanding doesn't receive your message, but your bulletin was sent without any alerts or "undelivered email" messages, your bulletin may exist being blocked or filtered by the iCloud Mail servers or the recipient'south e-mail server. To find out, contact iCloud Back up. You should besides enquire your recipient to contact their email ambassador.

* If you use a non-iCloud SMTP server, don't employ your iCloud electronic mail address as a "Send From" accost. Otherwise, your email may non exist delivered or it may exist directed to the recipient's Junk binder.

If you lot can receive messages simply can't transport them

Your ISP may be blocking the protocol used to send emails (SMTP) beyond their network. Contact your service provider and ask about SMTP traffic that crosses their network to an external service, such equally iCloud. If your service provider blocks SMTP traffic, inquire them how yous tin can be exempted from SMTP blocking.

If your Isp isn't blocking SMTP traffic and you still can't send messages, contact Apple tree Support for assist.

If you can't receive post in the Mail app on your Mac

  1. On the left-manus side of the master Post window, find the name of your iCloud electronic mail account. If your business relationship proper name is dimmed and has a lightning bolt symbol next to information technology, your account is offline.
  2. To take your account online, connect to the Cyberspace.
  3. Cull Mailbox. If Have All Accounts Online is dimmed, your accounts are already online.

If you notwithstanding tin can't receive electronic mail, contact Apple Support to get more assistance.

If you desire to remove a suggested recent contact in iCloud Mail

When you're signed in to iCloud, you may see recent email addresses y'all've used as suggested contacts beyond your devices. To stop a contact from appearing as a suggestion, here's what you can do:

  1. On iCloud.com, clickto beginning an email.
  2. In the "To:" field, offset typing the email address y'all desire to hibernate.
  3. Hover over the address and click.
  4. Click Remove from Recents.

If y'all need help with iCloud for Windows

Get more help

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